RETURN TERMS
1) Product returns are accepted within 14 days from the date the customer received the product (s).
2) In no case will a product not in its original condition be accepted. That is, the product must:
a) To have all its labels
b) Its packaging has not been damaged
c) The return of the product must be with all the accompanying documents that came with it, such as the Retail Sales, the Delivery Note, etc.
MONEY REFUNDS
The merchant must refund your money within 14 days of receiving the cancellation request. However, they may delay refunding your money if they do not receive the products or receipt for return.
Refunds must include shipping costs you paid when you made your purchase. However, the merchant may charge you additional shipping costs if you request a non-standard delivery (such as urgent delivery).
RETURN PROCEDURE
- Contact us to clarify the details of the return.
- Pack the product for protection during shipment.
- Finally, if the product has a defect or a mistake has been made in your order, you send the parcel through the courier agency from which you received your order which then gets to the Returns Department.
CANCEL ORDERS
If the user/customer wishes to cancel his order, he can contact us by calling 2152152193 or sending an e-mail to info@toysstores.gr. Depending on the progress of your order, we will inform you about the options you have.
* Please note that the return costs are charged to the company only when it is our mistake or a defective product! In any other case, the consumer must pay the fee.
** The return process has an average duration of 5 working days.
For more information call 2152152193.