1) How do I place an order?
You take a walk in the categories and subcategories with the products. When you see the product you like just click on it with your mouse, read all the relevant information, and select the icon to add it to your cart.
Then, follow the steps for placing the order, writing your information, and the address where you would like to receive your product.
If you wish to go through our store to receive it, make the relevant clarification during the submission of your order (yes, this is possible!).
2) How can I be sure of the availability of a product?
Most of our products are available at all times. However, if this is not the case, we will contact you by phone or e-mail to inform you.
3) Is it possible to be informed about the new products and offers of the e-shop?
All you have to do is subscribe to the Newsletter. This way, you receive information about new products and offers to your e-mail.
4) Are my online shopping safe? Is my data protected?
The messages exchanged between the Banks and toysstores.gr get transmitted with SSL encryption, which encrypts all your personal information, including your credit card number, name, and address which can not be read or changed while on the Internet.
SSL (Secure Sockets Layer) protocol is currently the global standard for the Internet to certify websites (web sites) to network users and to encrypt data between network users and web servers (web servers).
An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the transmitting software and decrypted by the receiving software, thus protecting personal information when transmitted.
In addition, all information sent using SSL protocol gets protection by a mechanism that automatically detects if the data was tampered during transfer.
Please note that for security reasons, our store toysstores.gr does not have access and does not collect or store your card details in any way.
5) How can I return a product I bought online?
Product returns get accepted only within 15 days from the date stated on the sales document.
Under no circumstances will a product not in its original condition be accepted. The product must have all its labels, and the packaging must be undamaged.
The return of the product must be with all the accompanying documents that came with it, such as the Retail Sales, the Delivery Note, etc.
Contact us at 22620 25718 to clarify the details of the return. Pack the product so that there's protection during shipment.
Finally, if the product has a defect or a mistake has been made in your order, you send the parcel through the courier agency from which you received your order which then gets to the Returns Department.
Return costs get charged to the company, only when it is our mistake or the product is defective! In any other case, the gets paid by the customer. The return process has an average duration of 5 working days.